FAQ

To place an order, simply browse our website, select the desired items, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete the order.

We process orders quickly, but you can contact our customer service team within 12hours of placing your order to request modifications or cancellations.

We accept Cash, Pos, Bank Transfer.

Shipping costs vary based on your location and the shipping method selected. You can view the shipping cost during checkout before placing your order.

We offer standard and expedited shipping options. Delivery times depend on your location and the shipping method chosen. Estimated delivery times are provided when the order is confirmed.

Please refer to our Terms&Conditions Return and Refund section.

To initiate a return, refund or exchange, please submit a return and refund request on our website and follow the instructions and steps to formulate the request.

You can contact our customer service team by email at customerservice.express@hjgroup.sr or by Whatsapp +597 769-9992. We will reply you as soon as possible.

You can create an account by clicking on the “REGISTER” on our website and filling out the required information.

You can reset your password by clicking on the “LOST YOUR PASSWORD”  on the login page. Follow the instructions to reset your password via email.

Yes, we take your privacy seriously and use advanced encryption and security measures to protect your personal information.