HJ Express Terms and Conditions

Article 1.     General Terms of Conditions

The terms of conditions of the H.J. De Vries Group applies to all quotations, invoices, offers, agreements, and deliveries of services or goods by or on behalf of HJ Express. Deviations from these terms of conditions is only possible when both parties expressly agree to this in writing.

Article 2.     Definitions and Applicability

• HJ Express: is further in this document referred to as “Seller”, to all legal subsidiaries that are part of HJ Group and statutorily established in Suriname.
• Client: any natural person or legal entity with whom Seller enters into an agreement.
• Agreement: a manifestation of mutual assent between parties.
• Parties: are Client and Seller together.
• Purchase Agreement: is an agreement in which Seller undertakes to provide any goods or services and the client pays a purchase price for it, where Seller than delivers the goods by transferring ownership.
• Receipt: the original proof of purchase form of Seller
• Non-conformity: A product is non-conforming (defective) if it no longer possesses expected characteristics based on the purchase agreement. Normal wear and tear or external damage do not lead to non-conformity.
• Liability Period: This refers to the lifespan of a product. After the liability period, the product can still be used.
• Force Majeure: Beyond what is legally understood, force majeure encompasses all external causes – whether foreseen or unforeseen – that are beyond the control of Seller (presumably an entity or organization). These causes may prevent Seller from reasonably fulfilling its obligations.

Article 3.     Images

The visual representation of products and their possible packaging on the website are for clarification purposes only. The actual products may differ slightly from the images displayed on the website.

Article 4.     Pricing

• The sales price is in Surinamese Dollars (SRD) and American Dollars (USD) and includes sales tax but excludes shipping, delivery and installation costs.
• Seller strives to show accurate prices, but incorrect price listings of products may occur. In principle, the prices shown at the time of ordering are leading. However, there are some situations in which the price for pick-up and/or delivery may differ (slightly) from the price at the time of ordering.
• Promotional prices are valid for the specified period. To take advantage of a promotion, the order date must be within the promotional period.
• For all products, you pay the price as it is at the time of delivery of your order and as stated on the invoice.
• When it comes to promotions, only the available stock is applicable. In addition, there may be restrictions on the number of products you can purchase during certain promotions.
• The seller offers a delivery service upon request, but delivery costs are not included in the sales price. Further details are provided in article 8.

Article 5.

• Cancellation Policy:
  • Once the order is confirmed but not delivered, it can be cancelled for free
  • Based on a free delivery promo; the order can be cancelled after order-confirmation
  • The order cannot be cancelled once the delivery is in process.
  • When cancelling the order & there is no promotion with free delivery, the fee will be charged.

Article 6.     Ownership

If the Client hasn’t fully fulfilled it payment obligations, Seller remains the owner of the goods or products that are sold to the Client.

Article 7.     Terms of Payment

• Payment Obligations: The client must promptly report any inaccuracies in payment details to the seller.
• For cash or POS (debit card) payments, full payment is required at the time of delivery.
• Bank transfer & Wallet payments (MOPE & UNI5PAY) are required before delivery

7.2 Payments methods: Payment of the amount due for the order must be made using one of the following methods:

• Cash on delivery
• POS(Debit cards) on delivery
• Bank transfer (via mobile banking apps or internet banking)
• Online payment (applications such as: Mope, UNi5Pay)

7.3 Non-Payment Consequences: If the Client fails to pay, Seller has the right to cancel the order.

Article 8.     Delivery                              

1. Delivery Service and Costs:
   • Seller provides the delivery service when the order meets the requirements.
   • Delivery costs may be charged to the Client by the Seller for product delivery.
   • The exact delivery costs depend on factors such as the distance between the Seller and the Client, the delivery address and/or the value of products to be delivered.
   • Detailed information about the delivery costs during the purchase agreement/invoice process will be provided.
   • When a delivery fee is active, cancelling an order might still be charged with a delivery fee.
   • When the order is paid via bank transfer; The order will be delivered within48 hours after receiving the payment in Seller’s bank account.
   • Delivery area, Paramaribo, Wanica and Commewijne (Meerzorg)

2. Checking Purchase Invoice Information:
   • Upon receiving the order confirmation, the Client should verify the accuracy of information such as last name, first name, email, billing address, delivery address, house number, telephone and or mobile number.
   • If any information is incorrect, the Client should promptly contact the Customer Service department within 24 hours.
3. Agreement for Delivery Service:
4. If the client qualifies to use the delivery service, they may choose to do so. An agreement will be made regarding the delivery date. The time slot will be informed before delivery.
5. Delivery Timing and Days:
   • Costumer will be informed one day before the delivery
   • Deliveries will occur on working days between 10:00 AM and 4:00 PM. Delivery on Saturday takes place between 10:00 AM and 1:00 PM.
   • Delivery does not take place on Sundays and public holidays unless otherwise specified
6. Customer Absence During Delivery:

If the client is not present at the agreed date and time of the delivery appointment:

• If the order has not been paid for yet, it will be cancelled.
• If the client has already paid, a new delivery will be scheduled. Starting from the third attempt onwards, additional delivery costs will be charged.

7. Clearing the Pathway:
   • Before delivery, customers are requested to clear the entrance or passageway of their home from obstacles along the route to the final location of the product. This helps prevent damage during delivery.
8. Checking Delivered Products:
   • Seller advises Clients to immediately check the delivered products for accuracy, completeness, and any external damage.
   • This allows Seller to quickly address any issues related to incomplete or incorrect deliveries or damage to the products.
9. Cooperation for Damage Investigation:
   • Clients are expected to provide all necessary cooperation for investigating claims related to damages.
   • This includes allowing Seller to examine the circumstances of product use and installation.

Article 9.     Return Complaints

9.1     A refund applies in the following cases:

• If the product was delivered defective.
• If after payment order cannot be delivered, payment can be returned.

9.2     Refund Coverage: When a client needs to receive a refund from Seller, it will only be for the purchased product. Payments made for delivery and installation costs will be refunded depending on the circumstances.

9.3     If a refund occurs because the SELLER has not been able to meet its obligations (no sales), the Client will not be charged for administrative and additional costs.

9.4     However, if the Client subsequently cancels the order for any reason, the additional and administrative costs might be charged to the Client and deducted from the refund, depending on the circumstances. The remaining amount will then be refunded.

Article 10.   Warranty in general

Warranty Period for NON-food: The warranty begins on the day of receiving the order. Warranty will be valid for three days after receiving.
The warranty period begins at the time of reception. Signing the receipt serves as proof.

10.1 NON-food Eligibility: the Client can claim warranty if the product was purchased from Seller

10.2 Exclusions: The warranty does not cover:

• Damage or defects caused intentionally or due to negligence.
• Improper use or failure to follow instructions.
• Lack of maintenance or incorrect maintenance.
• Self-installation, relocation, or repair by the customer or third parties.
• Normal wear and tear.

10.3 Warranty inclusion: If the order is damaged during transport or when the product has a quality issue.

Article 11.   Protection of Personal and Business Data

Seller handles customer-provided personal data carefully, following its Privacy Statement and legal provisions. Clients can object to using their personal data for market research and can withdraw consent. By accepting the agreement, the Client allow Seller to use their data for service improvement and targeted product/service offerings.

Article 12.   Responsibility for login details and security

The Client bears full responsibility for both the use and protection of their login details, which have been created for access to the platform of the Seller. It is forbidden to share or transfer this information with third parties. In case of unauthorized use or security breaches, please contact the Customer Care department of Seller.

Article 13.   Minimum age and identification

Certain products require a minimum age of 18 years to purchase. Upon delivery of the order, Seller has the right to ask for a valid identification card. If the client cannot provide the required documentation, the seller has the right to withhold the purchased order.

Article 14.   Indemnification and Liability:

14.1 Compensation does not cover indirect, consequential, business, delay, income, immaterial, personal injury, or data loss damages, unless required by law.

14.2 Liability and Compensation:

• Seller’s liability is limited to the purchase price of the product (excluding sales tax) that caused the damage.
• The right to compensation expires if damage is not reported within 72 hours of discovery.
• Damage resulting from improper use or external disasters is not Seller’s responsibility.
• In damage claims, the customer must cooperate with investigations and engage external experts while minimizing damage.

Article 15.   Complaints:

• Preferably, complaints should be directed to the Customer Care department of

Seller.

• Visible defects must be reported within 72 hours from the day of delivery.

Article 16. Intellectual Property

16.1   All rights related to intellectual property, such as copyrights, design rights, documentations, data carriers and other information quotations/invoices, remain the property of Seller.

16.2   Without the prior written consent of Seller, the Client is not entitled to copy, show to third parties or make available or in any other manner use said intellectual property rights.

Article 17.   Inappropriate usage of the website

If Seller determines that the Client is using the website inappropriately, Seller has the right to temporarily or permanently block and or delete this Client account. In the event of repeated unlawful acts, Seller has the right to place the Client on an exclusion list.

Article 18.   Disputes and Applicable Law:

Agreements between Seller and the Client, covered by these general terms and conditions, are exclusively governed by Surinamese law, even if the customer resides abroad.